ABOUT / CONTACT
A curated selection of timeless & hard-wearing clothing, footwear & assorted provisions from around the Globe. High performance with enduring style.
Based in North Perth, Whadjuk Country & South Fremantle, Walyalup in Western Australia.
Get in touch:
PROVIDENCE NORTH PERTH
SHOP 1 / 29 ANGOVE ST, NORTH PERTH WA 6006
info@providencestore.au
+61 8 6244 6631
PROVIDENCE SOUTH FREMANTLE
SHOP 3 / 231 SOUTH TCE, SOUTH FREMANTLE WA 6162
southfreo@providencestore.au
+61 8 6285 5478
NORTH PERTH OPEN HOURS
MON 9-4
TUE 9-5
WED 9-5
THU 9-5
FRI 9-5
SAT 9-5
SUN 10-3
SOUTH FREMANTLE OPEN HOURS
MON 9.30-5
TUE 9.30-5
WED 9.30-5
THU 9.30-5
FRI 9.30-5
SAT 9.30-5
SUN 10-3
SHIPPING
- Free Standard Shipping on all purchases over $100 within Australia.
- Standard Shipping on all purchases under $100 within Australia $10.
- Express shipping on all purchases within Australia $15.
- International Postage $30.
- Local Pick Up option is free for all purchases & collection can be made at your choice of either North Perth or South Fremantle stores (please wait until you receive confirmation from us that your order is available for collection before coming in to the store. Items may need to be transferred from one store to the other) Pick up only available during store trading hours.
Please allow up to 48 hours for orders to be processed & verified- this is usually done within 24 hours however.
You will be sent confirmation & tracking info via email once your order has been processed.
We ship to the Delivery Address provided at checkout with Australia Post Parcel Post. If you require extra security please mark 'Signature On Delivery' in the note section when placing your order as we can't be responsible for where an item may be left or what happens to it once it reaches your address.
Shipping/delivery times may vary based on location.
Orders outside of Australia are sent via Australia Post Parcel Post. Upon arrival into receiving country the local courier then takes claim of shipments and deliveries.
Please note, International customers are responsible for any duties or taxes applicable in their region.
RETURNS
We do not accept returns or exchanges on Sale items unless there is a major fault.
Refunds are only issued on full priced or faulty items & within 30 days of purchase.
We do not accept any returns on International orders unless there is a proven major fault.
Please ensure you are aware of these terms before sending any item back to us as we will not take responsibility for posting back if return request is denied.
FULL TERMS & RETURNS INSTRUCTIONS AS FOLLOWS:
RETURNS / EXCHANGE / REFUNDS
If you wish to send something back to us please complete the RETURN FORM & include a printed copy after reading our terms & following the steps below.
FULL PRICE ITEMS
We will happily accept returns on all full priced items for exchange, store credit or refund within 30 days of purchase providing item is in brand new, unworn, re-sellable condition (
Orders can be returned at the customers own expense unless item is faulty. (If you believe item is faulty, email us at info@providencestore.au for a pre-paid label first. All other returns buyer responsible for postage.) Please use a reliable and trackable return service, as we will not take responsibility for any returns lost or damaged in transit. If you wish to exchange, we will cover the cost of the replacement item posted out. If a refund is processed in store please be aware we are authorised to credit the same card the original transaction was completed on only.
SALE ITEMS
We do not accept returns or exchanges on any Sale items unless items are found to have a major fault or are different to how they are represented on website. If you believe item is faulty email us at info@providencestore.au & if approved we will issue a return label.
We will not accept any returns on undergarments (socks, underwear, tank tops etc) or grooming products.
To return an item(s), please download RETURN FORM, complete & include in your package before sending to us at following address:
Providence Clothing Co Returns
SHOP 1 / 29 ANGOVE ST, NORTH PERTH WA 6006
Allow up to 2 Business Days (Monday - Friday) for returns to be processed after we receive.
Any enquiries please email us at info@providencestore.au
SHIPPING
- Free Standard Shipping on all purchases over $100 within Australia
- Standard Shipping on all purchases under $100 within Australia $10
- Express shipping on all purchases within Australia $15
- Local Pick Up option is free for all purchases. Please wait until you receive confirmation from us that your order is available for collection before coming in to the store. Pick up only available during store trading hours.
- International Postage $30
Please allow up to 48 hours for orders to be processed & verified.
You will be sent confirmation & tracking info via email once your order has been processed.
We ship to the Delivery Address provided at checkout with Australia Post Parcel Post. If you require extra security please mark 'Signature On Delivery' in the note section when placing your order as we can't be responsible for where an item may be left or what happens to it once it reaches your address.
Shipping/delivery times may vary based on location.
Orders outside of Australia are sent via Australia Post Parcel Post. Upon arrival into receiving country the local courier then takes claim of shipments and deliveries.
Please note, International customers are responsible for any duties or taxes applicable in their region.
Shipping/delivery times may vary based on location.