RETURNS & SHIPPING

ONLINE RETURNS & EXCHANGES

At Providence we accept returns for exchange, store credit or refund on full price items within 14 days of receiving. Items must be in original condition with all tags attached / in shoe boxes etc. 

All Sale items are considered final sale & will not be accepted for return unless faulty.

If you believe there is an issue with your item please email our team at info@providencestore.au 

 

FULL TERMS & RETURNS INSTRUCTIONS AS FOLLOWS:

If you wish to return a full price item (non Sale) complete the RETURN FORM & include a printed copy after reading our terms & following the steps below.

FULL PRICE ITEMS

Returns are accepted on all full priced items for exchange, store credit or refund within 14 days of purchase providing item is in brand new, unworn, re-sellable condition (Please note- if an item is returned to us in condition we do not deem re-sellable, no exchange, credit or refund will be offered. This includes any sign of wear, removed tags, marks on fabric, creased leather on shoes, marks to soles of shoes or anything else we deem to cause the item to be unsellable. Any returned shoes must be returned in original box or return will not be accepted). Proof of purchase must be supplied.

Orders can be returned at the customers own expense unless item is faulty. (If you believe item is faulty, email us at info@providencestore.au with description & any relevant photos. If item is deemed to be faulty we will supply you with a pre-paid label to ship item back to us. All other returns buyer responsible for postage.) Please use a reliable and trackable return service, as we will not take responsibility for any returns lost or damaged in transit. If you wish to exchange, we will cover the cost of the replacement item posted out. 

SALE ITEMS

We do not accept returns or exchanges on any Sale items unless items are found to have a major fault or are different to how they are represented on website / advertised. If you believe item is faulty email us at info@providencestore.au & if approved we will issue a return label.

If you purchase an item at full price & then the item goes on sale within 2 weeks of purchase, we will accept the item to be returned for exchange or credit note within that 2 week period.

We will not accept any returns on undergarments (socks, underwear, tank tops etc) or grooming products.

To return an item(s), please download  RETURN FORM, complete & include in your package before sending to us at following address:

 

 

Providence Clothing Co Returns

SHOP 1 / 29 ANGOVE ST, NORTH PERTH WA 6006 

Allow up to 2 Business Days (Monday - Friday) for returns to be processed after we receive.

Any enquiries please email us at info@providencestore.au

 

SHIPPING

• Free Standard Shipping on all purchases over $100 within Australia
• Standard Shipping on all purchases under $100 within Australia $10
• Express shipping on all purchases within Australia $15
• Local Pick Up option is free for all purchases. Please wait until you receive confirmation from us that your order is available for collection before coming in to the store. Pick up only available during store trading hours.
• International Postage $30

Please allow up to 48 hours for orders to be processed & verified.

You will be sent confirmation & tracking info via email once your order has been processed.

We ship to the Delivery Address provided at checkout with Australia Post Parcel Post. If you require extra security please mark 'Signature On Delivery' in the note section when placing your order as we can't be responsible for where an item may be left or what happens to it once it reaches your address.
Shipping/delivery times may vary based on location.

Orders outside of Australia are sent via Australia Post Parcel Post. Upon arrival into receiving country the local courier then takes claim of shipments and deliveries.

Please note, International customers are responsible for any duties or taxes applicable in their region.

Shipping/delivery times may vary based on location.