RETURNS / REFUND & EXCHANGE POLICY
RETURNS / EXCHANGE / REFUNDS
We will happily accept returns on all full priced items for exchange, store credit or refund within 30 days of purchase providing item is in brand new, re-sellable condition. Orders can be returned at the customers own expense unless item is faulty. (If you believe item is faulty, email us at firstname.lastname@example.org for a pre-paid label first. All other returns buyer responsible for postage.) Please use a reliable and trackable return service, as we will not take responsibility for any returns lost or damaged in transit. If you wish to exchange, we will cover the cost of the replacement item posted out.
Please note- if an item is returned to us in condition we do not deem re-sellable we will return the item to you & no exchange or refund will be offered. This includes missing tags, creased leather, marks to soles of shoes etc
To return an item(s), please download RETURN FORM, complete & include in your package before sending to us at following address:
Providence Clothing Co Returns
SHOP 1 / 29 ANGOVE ST, NORTH PERTH WA 6006
Please note, Sale items will not be refunded unless found to have a fault or are different to how they are represented on website. Exchange or store credit will be offered on returned Sale items within 30 days of purchase. This includes items that were not on sale at time of purchase but are at time of return. If we are unable to fulfil exchange request, we will issue store credit either via email or in person.
We will not accept any returns on undergarments (socks, underwear etc).
Allow up to 2 Business Days (Monday - Friday) for returns to be processed after we receive.
Any enquiries please email us at email@example.com