Refund policy

ONLINE RETURNS & EXCHANGES

We accept returns on full-price items purchased online for exchange, store credit or refund within 14 days of receiving your order. Items must be returned in their original condition with all tags attached, and shoes must be returned in their original box.

All Sale items are final sale and cannot be returned or exchanged unless faulty or not as described.

Change-of-mind returns and exchanges, including for size, aren't available on sale items.

If you believe there is an issue with your item, please email our team at info@providencestore.au.

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FULL TERMS & RETURN INSTRUCTIONS

To return a full-price (non-Sale) item, complete the RETURN FORM, include a printed copy in your package, and follow the steps below.

Full-Price Items

We accept returns on all full-price items for exchange, store credit or refund within 14 days of purchase, provided the item is in brand new, unworn, re-sellable condition. Proof of purchase is required.

Please note: if an item is returned in a condition we don't consider re-sellable, no exchange, credit or refund will be offered. This includes any sign of wear, removed tags, marks on fabric, creased leather on shoes, scuffs or marks to soles, or anything else that prevents resale. Shoes must be returned in their original box — returns without the box will not be accepted.

Postage

• Returns are sent at the customer's expense unless the item is faulty.
• If you believe your item is faulty, email us at info@providencestore.au with a description and any relevant photos. If the fault is confirmed, we'll provide a pre-paid return label.
• For exchanges, we'll cover the postage on the replacement item sent back out to you.
• Please use a reliable, trackable return service — we cannot take responsibility for returns lost or damaged in transit.

Sale Items

Sale items are final sale and cannot be returned or exchanged unless they are faulty or differ from how they were represented online. If you believe an item is faulty, email us at info@providencestore.au — if approved, we'll issue a pre-paid return label.

If you purchase an item at full price and it goes on sale within 2 weeks of purchase, we will accept it for exchange or credit note within that 2-week window.

We do not accept returns on undergarments (socks, underwear, tank tops, etc.) or grooming products.

How to Return

Download the RETURN FORM, complete it, include it with your package, and post to:

Providence Clothing Co Returns
Shop 1 / 29 Angove St, North Perth WA 6006

Please allow up to 2 business days (Mon–Fri) for returns to be processed once received.

For any enquiries, email us at info@providencestore.au.

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IN-STORE RETURNS & EXCHANGES

We accept returns on full-price items purchased in-store for exchange or store credit within 14 days of purchase. Items must be in their original condition with all tags attached, and shoes returned in their original box.

All Sale items are final sale and cannot be returned or exchanged unless faulty.

If you believe there is an issue with your item, please email our team at info@providencestore.au.

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SHIPPING

Australia – no signature (may be left in a safe place)

• Standard: $12, or FREE on orders over $200
• Express: $16

Australia – signature required

• Standard: $15, or $3 on orders over $200
• Express: $19

Local Pick Up: free from North Perth or South Fremantle. Please wait for our confirmation email before coming in.

International: $30

Please allow up to 48 hours for orders to be processed & verified. You will be sent confirmation & tracking info via email once your order has been processed.

We ship to the delivery address provided at checkout with Australia Post Parcel Post. Orders sent without signature are left at the delivery address in a safe place at Australia Post's discretion. This may include a building foyer, mailroom or other shared area in apartment buildings. By choosing a no-signature option, you authorise Australia Post to leave your parcel without a signature. Once tracking shows it as delivered, we treat your order as delivered. If you live in an apartment or somewhere without a secure spot, we recommend choosing Signature required or sending it to a Parcel Locker or Post Office.

Shipping/delivery times may vary based on location.

Orders outside of Australia are sent via Australia Post Parcel Post. Upon arrival in the receiving country, the local courier takes over the delivery. International customers are responsible for any duties or taxes applicable in their region.